EMT Practice Test

1. Question Content...

---

Question1: Universal Containers has a marketing, team setup as a public group A sales representative would like to engage the marketing team on one opportunity What should the sales representative do to ensure the marketing team can access the opportunity?

Question2: The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator

Question3: What describes the capabilities of Salesforce Knowledge?

Question4: The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires What should an administrator configure to meet this requirement?

Question5: What should an administrator consider when setting up Case Feed?

Question6: The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

Question7: The User Locale setting affects the format of (Choose 4 answers):

Question8: An administrator at Ursa Major Solar is configuring a workflow rule.
What are two considerations for an administrator in this situation?
Choose 2 answers

Question9: Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

Question10: Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object.
What should the Administrator do to accomplish this task?

Question11: Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers

Question12: How many components can be added in a single column of dashboard?

Question13: Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?

Question14: A Salesforce Administrator is creating a new user.
What should the Administrator consider when selecting the Username?

Question15: What is a valid organization -wide default option for the Account object?

Question16: ..... Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?

Question17: Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:
* new
* waiting for reply
* closed
A user issue can be logged as:
* new
* working
* closed
An administrator needs to track both case types. Which features should be used?

Question18: A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?

Question19: What should a system administrator consider when deleting a custom field? Choose 3 answers.

Question20: Universal Containers is designing a new case management process with the following requirements: - Both support agents and product managers need to participate in the case process. - Cases must be updated as they move through the steps in the process. - All changes to a case must be tracked. Which configuration steps are required for the new case management implementation? Select
2 correct answers.

Question21: Ursa Major Solar has the following Environment and requirement:
* A new custom object named Regulations___c is a child of the account object.
* Al users need the ability to view regulations_c when viewing accounts with the sales account page layout.
How should an administrator provide access to Regulations_c on the sales account page layout?

Question22: A system administrator at Universal Containers created a new account record type.
However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this?
Choose 2 answers

Question23: Sales management at universal containers needs to display the information listed below in each account record Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?

Question24: Which set of Salesforce records is exported by choosing the "Export AII" option instead of "Export" in Data Loader?

Question25: Universal Containers (UC) is rolling out a new approval process. As the last step in the process after an Opportunity has been approved. UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?

Question26: The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?

Question27: Which accounts are automatically synchronized on Salesforce classic?

Question28: Ursa Major Solar is using the content delivery feature of Salesforce Content.
What are two benefits of this feature? Choose 2 answers

Question29: Ursa Major Solar is a Canadian company that has the following set up in Salesforce:
* They have activated Web-to-Case on their corporate website.
* Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.
* Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.
Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which solution will satisfy this requirement?

Question30: A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this?
Choose 1 answers

Question31: Which of the following objects cannot be imported via the Salesforce import wizard?

Question32: When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Select 2 correct answers.

Question33: Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?

Question34: A system administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured?
Choose 2 answers

Question35: Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have rolesin the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should not have access to subordinates' Feedback records. What action should an Administrator take to ensure this requirement is met?

Question36: A user's profile can be controlled by which three settings? Choose 3 answers

Question37: What happens if some records do not meet the data validation criteria when importing data?

Question38: Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country field to ISO codes. What method should the System Administrator use?

Question39: What must an administrator do when creating a record type?

Question40: Which Salesforce feature should a company implement to provide a method for its resellers to track their Leads and Opportunities?

Question41: Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly?
Choose 2 answers

Question42: Ursa Major Solar is changing from quarterly sales performance reviews to monthly sales reviews.
Which feature of Collaborative Forecasts allows an administrator to ensure that Collaborative Forecasting aligns with the company's new monthly sales performance review?

Question43: Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

Question44: Which relationship can be selected in a custom report type where Accounts is the primary object and contacts is the related object?

Question45: The service department at Universal Containers wants its agents to capture and display different Information on Case records based on whether customers are calling In with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement?
Choose 3 answers

Question46: Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab?

Question47: Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

Question48: Universal Containers has ten sales teams, each specified with their own role. Sales management has requested that all sales team users have read only access to all Leads owned by other sales team roles.
Which option will allow for this level of record sharing?

Question49: In which two places should cases be assigned when case assignment rules are being set up?
Choose 2 answers

Question50: Universal Containers Is on boarding ten new employees in two weeks. Which two methods should a system administrator use to create user records in Salesforce without activating them?
Choose 2 answers

Question51: Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? Choose 2 answers

Question52: Which dashboard component can display data from the summary rows of reports? (2 answers)

Question53: Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are not able to save the Opportunities.
What is the likely cause of the error?

Question54: An administrator at Ursa Major Solar is configuring a workflow rule.
What are two considerations when configuring workflow rules?
Choose 2 answers

Question55: Which three settings are controlled by a users profile?
Choose 3 answers

Question56: Which two statements apply when custom fiscal year is enabled? Choose 2 answers

Question57: Which set of small and large data backup methods are available in native Salesforce

Question58: Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?

Question59: Universal Containers has Public Read/Write Organization -Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?

Question60: Which two statements about products and price books are true?
Choose 2 answers

Question61: A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system administrator resolve the issue?

Question62: Sales Rep A shared a pricing guide from a Content library with Sales Rep B.
Sales Rep B reports that the pricing guide is unavailable. How should an administrator troubleshoot this issue?

Question63: Universal Containers (UC) wants to customize basic Salesforce Reports using Lightning Experience. In which two ways can Reports be customized?
Choose 2 answers

Question64: Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?

Question65: What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Question66: Which two action should an administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with the customers?
Choose 2 answers

Question67: Which two dashboard components display data from the summary rows of a report? Choose 2 answers

Question68: Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers

Question69: What are the defaults for Org wide Default (OWO) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?

Question70: What permission is set in a user's profile? (3 answers)

Question71: The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers

Question72: The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool should the System Administrator use to meet this request?

Question73: Which Salesforce tool should an administrator use to better understand all of the configuration changes that have been made from January 1 through Jury 1?

Question74: Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? Choose 3 answers

Question75: Ursa Major Solar wants to assign feature licenses to user records in Salesforce.
Which two feature licenses can be assigned to a user record in Salesforce?
Choose 2 answers

Question76: Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will have 2 new options on Stage field. How should the system administrator accomplish this task?

Question77: Ursa Major Solar recently purchased 15 new Salesforce licenses.
How many users can an administrator create at the same time on the add multiple users page?

Question78: Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving the Product line. How should the System Administrator meet this requirement?

Question79: Where can the multilingual solution search feature be enabled? (2 answers)

Question80: Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? Choose 2 answers

Question81: How should a System Administrator prevent a user from logging in if they are a running user of a dashboard?

Question82: Which three features can automatically create a Case?
Choose 3 answers

Question83: Which two types of record access should an administrator grant through sharing rules?
Choose 2 answers

Question84: Where can be conditional highlighting be used? Choose 2 answers

Question85: Universal Containers wants to create a custom object to capture account survey dat a. Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements?
Choose 2 answers

Question86: Universal Containers needs to update data with information from an external financial system. What should an administrator do to accomplish this?

Question87: Universal Containers currently assigns its users from the facilities and IT teams to the same profile.
Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?

Question88: What are two capabilities of the content delivery feature of Salesforce Content?
Choose 2 answers

Question89: Northern Trail Outfitters has a web form for cases.
If the case assignment rules inactive, who will be assigned ownership when the case is created?

Question90: A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated because of the stage change? Choose 2 answers

Question91: Which Option is available when using the process visualizer? (2 answers)

Question92: Which two objects can an administrator customize the Stage Setup Flow? Choose 2 answers

Question93: When opening a case with Salesforce Support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce setup will an administrator find the Salesforce Org ID?

Question94: A user at Universal container reports an error message when attempting to log in. the administrator checks the user's login history, but there is no record of the attempted login.
What could be cause of this issue?

Question95: A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. AII other users at Universal Containers receive these email alerts.
How can a Salesforce Administrator troubleshoot this issue?

Question96: Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.
Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers

Question97: Which set of standard objects are children of the Account object in a many -to -one relationship?

Question98: What can a System Administrator specify in the Company Information page?

Question99: Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

Question100: What is the purpose of the service cloud (customer) portal? (2 answers)

Question101: Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that send a Chatter post to the department VP in 30 days if the position is still open and the status is NOT equal to Interviewing On the 10th of the month, an applicant interview, and the posting status is updated to Interviewing.
What will happen to the Chatter post in this situation?

Question102: The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?

Question103: What are two Final Approval Actions in an Approval Process? Choose 2 answers

Question104: Ursa Major Solar recently enabled the multiple currencies feature. As a result, which currency will be used as the foundation for all currency conversion rates?

Question105: What are two Validation Rule Fields?
Choose 2 answers

Question106: A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns. How should a system administrator grant the correct access to the user?

Question107: A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC?
Choose 2 answers

Question108: Which three objects can be added as Campaigns Members? Choose 3 answers

Question109: Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User's perspective when enabling this App for Salesforce Mobile?

Question110: What are two valid assignee options when configuring Case Assignment Rules?
Choose 2 answers

Question111: Which three reports can be used to display a list of the Top 10 Accounts on a dashboard? Choose 3 answers